Roadside Assist

Mitsubishi Motors Roadside Assist provides a comprehensive range of services at no charge. By meeting the requirements of your warranty, your Mitsubishi vehicle comes with complementary roadside assist for up to five years from the day of registration.

Need help?

In the event of a breakdown or lock-out, Mitsubishi Motors Roadside Assist team will provide assistance. To access this service anytime, please call (toll free) 0800 806 661.

Mitsubishi Motors Roadside Assist is dedicated to supporting Mitsubishi drivers. We provide this comprehensive range of services at no charge.


Flat battery

If your vehicle cannot be jump started and needs a replacement battery, a new one will be provided and installed. Note: Replacement batteries are provided at the owner's expense.

Lost or locked keys

If you’re locked out or you’ve lost your keys, we'll help you get access to the vehicle if possible, or we'll provide transport to the nearest Mitsubishi dealership or place of repair.

Flat tyre

We'll fit your spare wheel free of charge and refer you to the nearest reliable repairer or supplier.

Out of fuel

We’ll deliver 5 litres of petrol or diesel to you, free of charge.

Minor mechanical or electrical breakdown

If the problem causing immobility is a minor mechanical or electrical breakdown, we’ll attempt an emergency repair at the roadside to get you moving.

If the problem can’t be fixed at the roadside, we’ll arrange for your vehicle to be transported to the nearest Mitsubishi dealer or place of storage. Any additional towing and storage over that is the responsibility of the owner.


If your vehicle is immobilised due to mechanical defect and needs transporting to the nearest Mitsubishi dealer, we’ll provide a taxi ride to the value of $50 incl. GST to help you on your journey. Any amount over this figure is the owner’s responsibility.

Rental vehicle

If you break down more than 100km from home due to a warrantable defect and the repair will take longer than 24 hours, we’ll arrange a rental vehicle for up to three days, to a maximum of $300 incl. GST so you can continue travelling. This option cannot be used in conjunction with the accommodation option.


As an alternative to the rental vehicle option, you can choose 3 night’s accommodation to a value of $350 incl. GST if you break down more than 100km from home due to a warrantable defect and the repair will take longer than 24 hours. This excludes meals and personal expenses and cannot be used in conjunction with the rental vehicle option.

Vehicle repatriation

If you break down more than 100km from home due to a warrantable defect and the repair will exceed 24 hours, your vehicle will be transported to the nearest Mitsubishi dealer or approved repairer. When it’s fixed, we’ll get the vehicle to your nearest servicing dealer, home address or convenient location, whichever is closer.

Accident, theft, vandalism and collision

In the unfortunate event of a collision, we’ll provide assistance and advice. We’ll arrange towing and transportation services if your car is immobilised or unsafe to drive. All towing or transportation services as the result of a collision will be the owner’s responsibility.

Windscreen repair

We’ll refer you to the nearest approved windscreen repair service. The cost of windscreen repair is the owner’s responsibility.

Relaying messages to family, friends or work

If you have a breakdown or a collision, we’ll relay urgent messages to friends, family or business associates free of charge.

Travel delay

If a breakdown or collision delays you, we can co-ordinate and rebook pre-planned travel arrangements, or make alternative arrangements as directed free of charge.

Legal advice

We can offer verbal legal advice on all matters concerning traffic and motor vehicle legislation, as well as the use and ownership of a motor vehicle. This free service is available all day, every day.

Emergency personal assistance

If your credit cards, cheques passport or drivers licence are lost or stolen, we can provide free advice to help you.

Medical referral and advice

If you’re away from home and you need medical assistance, our medical team will give you the appropriate advice and refer you to the nearest medical centre for treatment. Medical fees are the owner’s responsibility.

Travel directions

Everyone gets a little lost now and then. We’ll provide free instructions to help you reach your destination and advise you of any delays via message.

Technical advice

We can provide free technical advice about operating your vehicle, instrument warning indicators, or technical and mechanical information.

Roadside Assist

AA Roadservice

AA to your rescue

No one deals with breakdowns better than the AA. That’s why we’ve partnered with them to get you on your way faster. Every new Mitsubishi has 5 years/ 130,000km Roadside Assist and the superior service that comes with it.

Roadside Assist

AA Roadservice

The programme with big benefits

Your new Mitsubishi now comes with AA Smartfuel Discounts, free eye exams, discounted insurance and more. Your Mitsubishi Motors Benefit membership is free for the first 12 months, heavily discounted after that and gives you access to great offers from AA and their partners.

Roadside Assist

AA Roadservice

The AA Roadservice App

The quickest way to holler for help. You can book a roadside call out, check their progress and send messages to the Service Officer while you wait. To set up the app, just choose either Android or Apple and have your membership number ready.


AA Roadservice

How can the AA Roadservice app help me?

Use the app to book a roadside breakdown call out without delay. You’ll see the status of the callout update as it’s assigned to a Service Officer. You can also send comments to the Service Officer about your situation as you wait for them to arrive.

What’s my Mitsubishi Motors Benefits number?

On the front of your card you’ll see a 16-digit number, which is your membership number. This number unlocks all the benefits for you and helps you set up the app.

What do I do once I’ve requested a call out?

When your request a call out through the app, all standard Mitsubishi Motors membership requirements apply. You’ll also need to be with your vehicle and present your membership card to the Service Officer when they arrive.


What is Mitsubishi’s Diamond Advantage Roadside Assist?

Every new Mitsubishi vehicle will receive complementary Roadside Assist for the first 3 years from registration. Your Roadside Assist will:

  1. Cover you anywhere in NZ for 24 hours a day, 365 days a year
  2. Provide emergency assistance for mechanical and non-mechanical failure, or towing if required.

To access this service please call (toll free) 0800 54 53 52

How long am I covered by Mitsubishi’s Diamond Advantage Roadside Assist?

Mitsubishi Diamond Advantage Roadside Assist is offered as a complimentary service on Mitsubishi new vehicles for a period of 3 years from the date of first registration.

Your initial Roadside Assist will then be extended* a further 2 years from date of the 3 year revalidation check provided you have met the terms and conditions of the Diamond Advantage Warranty for that vehicle when performed at an authorised Mitsubishi Dealer.

Can I extend my Mitsubishi’s Diamond Advantage Roadside Assist?

You will continue to receive complimentary Roadside Assist whilst your vehicle is being serviced by a Mitsubishi authorised dealer for a maximum of up to 5 years. Please contact 0800 54 53 52 for further information.

Who do I call if I require Roadside Assist?

To access this service please call (toll free) 0800 54 53 52.

What do I do if my vehicle is involved in an accident?

Contact your insurance provider and any applicable emergency services if required (Fire, Police & Ambulance call 111) and call 0800 54 53 52 to contact Roadside Assist.